Please check your spam folder. It could've ended up there. If you are receiving emails updating you on the status of your order then yes, your order went through! If you saw the money deducted from your account then your order went through successfully.

Please contact us here if:

1. You can't find a confirmation email in spam.
2. Are not receiving email updates.
3. Do not see the transaction reflected in your bank statement/credit card statement.

Our water bottles are in the preorder stage, as stated on the website. Your water bottle will ship in December.

You most likely did not subscribe to our email list when you placed your order. If you did, please check your spam folder.

We have sent out multiple email updates to keep everyone in the loop.

YES! You will have your water bottle(s) in time for the holidays to give to your loved ones!

YES! You will receive an email with a tracking number.

Don’t see your question here or still having trouble? Use the form below: